What is covered under the Limited Warranty?
The extent of the limited warranty given for each brand is described alongside each brand below. Limited warranty is only honored to the direct owner who has made the initial purchase from Waterworks Enterprises  and not covering subsequent owners of the products.

Duration of Limited Warranty
Each limited warranty lasts for 1 year stated against each brand below, starting from the date of delivery.

What will be done to correct the problem?
Waterworks Enterprises will examine the product and decide if it’s covered under this limited warranty. Waterworks Enterprises  will then, at its choice, either repair the defective product or replace it with the same or comparable product. In these cases, Waterworks Enterprises will be responsible for the cost of repairs; spare parts, labor and travel for repair staff that Waterworks Enterprises incurs, provided that the product is accessible for repair without Waterworks Enterprises incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by Waterworks Enterprises . Any defective parts removed in the course of repair works will become the property of Waterworks Enterprises . If the item is no longer sold by Waterworks Enterprises , Waterworks Enterprises will provide an appropriate replacement. Waterworks Enterprises will decide at its discretion, what will constitute an appropriate replacement.

Conditions for the Limited Warranties:
The limited warranties are valid from the date of delivery. Limited warranties are only enforceable and valid after full payment of product is made. In any case of non-payment or partial payment is made, limited warranties will not be enforceable and in which case Hemsley will refuse to render any form of warranty liabilities and product rectifications.

The limited warranties do not apply to products that have been stored or installed incorrectly (methods of installation that deviates from attached installation manual), used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods and wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or if products have been used for non-domestic purposes (unless otherwise stated). The warranty does not cover consequential or incidental damages. The warranties are to the benefit of the original purchaser of the product. They are not transferable.

The limited warranty will only be valid if installation and maintenance has been duly conducted in accordance with the installation instructions and operating instructions and accepted engineering practices.


How to reach us if you need service:

Contact us at Waterworks Enterprises during offices hours at 64750218 . We will be glad to assist you. Do have your address or invoice number ready so that our service assistants will be able to trace your details.


Care Instruction:
To be able to claim this limited warranty you need to follow the specific care instructions for every product. You will find all the care instructions on the product.


The limited warranty for VERA CERAMICA remains in force for 1 year from the date of delivery.

This limited warranty covers defects in material and workmanship of the cistern pan and internal flushing mechanical parts of the cistern. Any kind of surface imperfection of the cistern and pan has to be declared before any form of installation. The limited warranty consists in the replacing of the goods, without incidental expenses due to the installation. 

Care and Cleaning 
Care must be taken when cleaning the ceramic of the sanitary ware and also the accompanying seat cover. So, non-abrasive and non-acidic cleaners must be used to clean the surface of the sanitary ware. 

Do note that pro-long exposure to any chemical substances may also cause permanent staining to the product. It is always advised to clean off thoroughly any substances used after cleaning.

All forms of urine must be cleaned and dried off the toilet seats, as it will form irremovable stains due to long-term exposure and acidic nature of urine. Any toilet seats damaged due to urine stains will be void of any warranty coverage men oned above.